Legal Statement. Jim bought the ring in 2010 for $4,299.99 from Kay Jewelers at the White Marsh Mall in Maryland. But Long was not the only Kay Jewelers customer who had difficulty with the retailer. Crooked, because Aaron said the Kay Jewelers warranty he purchased guarantees the company will replace any diamond if it chips, breaks, or is lost.  

May 26, 2016 / 1:18 PM Every one of our Design and Repair Service center managers and leaders have deep experience as jewelers, each with a high level of training and relevant accreditations,” representatives for Kay Jewelers said. An employee told her it was because she hadn't seen the ring for a while, but when she asked another jeweler to check the certification number on the diamond, she learned that it didn't match the stone in her ring. Kay Jewelers is primarily a “bricks & mortar” (B&M) jewelry store chain. Coyote Ugly Turns 20: Where Is the Cast Now? When that happens, employees should check the stones before they leave the store under a microscope and again immediately after they get back. The customer’s jewelry stays within our jewelry Design and Service Centers or, is shipped to the manufacturer that created the item. Heidi Rivera told Davis the same thing happened to her at a Kay store in Rochester, New York.

Now, Kay Jewelers’s parent company Signet Jewelers — which also owns Zales, Jared the Galleria of Jewelry, H.Samuel, Piercing Pagoda and more — is working to rectify the situation by launching an internal investigation and working with Darshae East directly to resolve the situation and address her specific concerns. She said when she returned to Kay to complain, they located her diamond and returned it to her, but she said the experience was stressful. Customers are continuing to complain that nationwide jewelry retailer Kay Jewelers is swapping real gems for replicas when repairing or replacing items. But after seven months, she beat the cancer. “To top this all off, the day I dropped off my ring, July 2nd, 2018, I also dropped off my mom’s $4,000 chocolate Levian diamond ring. “As soon as they heard about the problem, they should have gone in and tightened up the intake and outgoing of repair jobs.” Click here to subscribe to the PeopleStyle Newsletter for amazing shopping discounts, can’t-live-without beauty products and more.

What really happened?!?!?!”. ",

Kay Jewelers at The Avenue shopping mall at Carriage Crossing in Collierville, Tenn. (Photo by James Leynse/Corbis via Getty Images)

. After going back and forth to the mall store multiple times to pick up her ring, at the final visit, the employees tried to give her a ring that looked like her own, but in fact, was not hers. If he did lose the diamond, the claim that he asked Kay Jewelers to put in a fake stone makes no sense. In an exclusive statement to PEOPLE, a representative for Signet Jewelers said: “We’ve been working diligently on the customer complaint you reported on to understand the underlying concerns.

At that point, the company says it “performs a side-by-side comparison of the original photo to the repair image under a Digital Gemscope, obtains a customer signature expressing 100% satisfaction with the quality of the repair work, and provides a six month guarantee on the repair workmanship.”. Now, she doesn't even wear it. There are so many layers to this,” Darshae East began her post. Following the launching of a Facebook page over the summer that dealt with customer complaints, another report surfaced this week on KPRC-TV in Houston that customers were not getting what they paid for. I make my way to the store only to find that the ring is…. “We'll definitely be taking it and watching them,” Sophie said. That's how one woman describes her experience with Kay Jewelers, which is facing a barrage of complaints from customers who say their jewelry was lost or damaged — or even that the diamonds in their engagement rings were replaced with fake ones.Chrissy Clarius tells BuzzFeed she took her one-carat diamond ring for an inspection at Kay every six months for five years—a condition of Kay's lifetime guarantee on its jewelry, reports the Consumerist.Her ring was sent for repairs three times before an employee noticed the engraved serial number on her diamond was missing.While Kay maintained the stone was a diamond, two other jewelers determined it had been swapped with moissanite — a less expensive stone.BuzzFeed tracked down seven other women — including some who've gone to police — who said Kay had replaced their stone with poor-quality or fake diamonds.One woman says she asked for a new setting but had her diamond replaced with one with a visible flaw.

1-800-527-8029.

?” FYI: There are NO chipped diamonds indicated on the receipt I received on July 2nd.)

We are humbled by the trust our customers have placed in us for more than one hundred years and work hard every day to continue to be worthy of that trust.". Double check your spelling, try broadening your search words to more general terms or limit Copyright 2016 Scripps Media, Inc. All rights reserved. She asks if its ok to go ahead and send the ring to corporate for repairs. Get the latest breaking news delivered straight to your inbox. Kay is owned by Signet Jewelers, the same company that owns Zales and Jared, but most of the complaints are against Kay. “Not only is the ring not mine, but it is the exact same ring that I went to pickup the first time, only now its engraved…!!”. Anyway, I take it in, the employee is supposed to check the diamonds before sending it out to have it dipped. When Kay's replaced the ring, the center stone was a fake rather than a real diamond. Nov 17th 2016 9:52AM A well-known jewelry company is facing allegations of replacing real diamonds with fake ones. The Longs did not have the money to get a replacement stone. Kay Jewelers review with 2 Comments: I went to look around last year an i asked did they fix rings that weren't brought there they said yes it was a Diamond band... Kay Jewelers - Fake Dimonds Apr 24, 2019 @ Pissed Consumer “To ensure that our entire repair team intimately understands our process and policies, the majority of our leadership has been promoted from within the Company. If your diamond comes with a Gemological Science International, or GSI certificate, the stone has a number inscribed in it. News provided by The Associated Press. The Kay Jewelers Facebook page … "A Kay manager adds store policies — including that employees check for certification numbers — are meant to ensure stones aren't swapped out.This article originally appeared on Newser: Report: Kay Jewelers Swaps Diamonds With FakesMore From Newser:20K Bees Follow Woman for 2 DaysHere's How We Stop World War III$5K Fine for Students Who Won't Shake Teacher's Hand, This material may not be published, broadcast, rewritten, or redistributed. Included was a certificate of authenticity from Gemological Science International — one of three organizations that Kay uses to certify and grade its diamonds before they are sold — for the 1-carat stone. Powered and implemented by FactSet. What went wrong with polls in 2016? "Kay Jewelers took that from me, they stole it," she said. We are continuously re-evaluating our policies and practices to ensure we are providing the highest levels of service at all points of the repair journey. Kay said that it is "actively reviewing this issue." Information about your device and internet connection, including your IP address, Browsing and search activity while using Verizon Media websites and apps. The jewelry store has also faced a lawsuit from former employees detailing alleged sexual harassment. She looks at both rings and agrees that the ring is not mine. Nicole Largent's entire ring disappeared after she dropped it off at a store in West Virginia. Kay Jewelers eventually replaced the jewelry, or stones, of all of the women after the chain said it investigated their claims, but no one ever told them if the corporate office determined what happened. If he did lose the diamond, the claim that he asked Kay Jewelers to put in a fake stone makes no sense. Another jeweler also said it was moissanite, however. Kay Jewelers has failed miserably to do so. Darshae East alleged that not only had her engagement ring been taken, but her mother’s LeVian diamond ring had been too. A ring that KPRC-TV reported that Long had spent $6,500 on. The company noted that employees who handle jewelry are required to participate in ongoing training, which begins with multiple training systems within the first 180 days of employment. Nevertheless, we take every customer concern seriously and work hard to ensure that when issues do arise, we do everything we can to make things right. Nevertheless, we take every customer concern seriously and work hard to ensure that when issues do arise, we do everything we can to make things right. To enable Verizon Media and our partners to process your personal data select 'I agree', or select 'Manage settings' for more information and to manage your choices. My ring is white gold, which needs to be dipped in rhodium to keep it from yellowing. The owner of Jared, Kay Jewelers and Zales has been under fire since a report last month accusing the company of swapping real stones for fakes when customers brought their jewelry in … Sophie and Aaron still have to take the ring to Kay for the biannual inspection, but they say they'll be more careful from now on. Kay Jewelers is launching an internal investigation into diamond servicing practices after an Illinois woman accused the jewelry store of stealing her diamond engagement ring when she took it … Signet wouldn’t comment on specifics of any of the cases, but we do know in each instance that a customer claimed a ring was lost, or a diamond swapped, the jewelry was sent out of the Kay's store for repairs. She said she believed the original diamond was replaced during an earlier repair at Kay, and that she had never taken the ring to another store for repairs. My ring is back, but apparently I have two chipped diamonds in my center stone that need to be replaced.

A Facebook page called Boycott Kay Jewelers has become a clearing house for complaints, with consumers alleging issues including poor jewelry construction, shoddy repairs, and rings that were swapped out for other bands.

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