Shaw support says it looks fine to them. Key features of the BlueCurve Gateway include: The BlueCurve Gateway has a single light on the top to indicate the modem status. I have stated timing it, and it seems to go out for 5 to 10 minutes. This may include lines cycling/looping, "8888", or blinking icons. Also, ensure the coax cable connections from the wall outlet, splitter, and modem are tightly seated. As all the cable from the pole to my modem had been changed, I asked for someone to check (change) the connector at the pole. If the modem is reset, it will go through the following sequence of lights as it reboots: Available connections on the BlueCurve Gateway include two Ethernet ports for hardwired devices, and dual-band WiFi (2.4GHz and 5GHz). Lease Obtained. . I went with the self install cause it's needed today and the earliest a tech can come is thursday. But after I switch to bridge mode, it starts blinking fast. BlueCurve Modem Bridge Mode Newtork causes network light blinking fast. . : August 9, 2019 5:42:13 AMLease Expires . After I set BlueCurve Modem to bridge mode, I notice the network light on the modem blinking very fast event I have no so much traffic. Anyone have any ideas (other than switching to Telus which I am currently looking into). The BlueCurve Gateway is Shaw's first DOCSIS 3.1 gateway, paving the way for future speed and network capacity requirements. I even rest the modem of the factory settings. The BlueCurve Gateway has a single light on the top to indicate the modem status. Should not be long as it has gone out 4 times in the last few hours. Should not b... Light does not change, stays white. Light sequence. . The front panel of your receiver may indicate that it hasn't booted up properly. . Connections on the BlueCurve Gateway include: Specifications of the BlueCurve Gateway include: Not what you're looking for? From a command-line prompt, enter:  IPCONFIG /ALL.

: September 14, 2019 7:42:20 AM. That fixed my problem. I have shaw 750, used to have telus 75 or some shit. If your BlueCurve is in "router" mode, its own lamp blinks, due to that same traffic.

Every one of modems, since the very first, years ago, has done this. If the modem flashes back to green then it means it has lost signal or power. Recently I started getting connection lost for about 5 minutes... every few hours... every day. . . . All rights reserved. The signal in your area looks solid with no errors to report. . With new blue curve, Internet connection lost for about 5 minutes every couple of hours. This is very annoying when on conference calls and I am the only one dropping off the call, especially since I upgraded to the 600mbps to this doesn't happen. There are two telephone ports on the modem to support up to two home phone landlines. All rights reserved. The Shaw techs have access to data showing every time your link goes up or down. Your friend will show-up at noon (Daylight), but you will show-up one hour later (Standard time), and you probably will not "connect" with your friend. @Spiritorb do you notice the issue happen at random times or during a specific time? . I have had a few months now without any issues. Further, just happened again and when I did a "Test Connectivity" from the modem admin, I get.. Connectivity to the Internet:Inactive: Error_CannotResolveHostName. My neighbor used to be a Shaw installer and offered some... Hope you have better luck that I did. There are also factory reset and WPS buttons for resetting the modem and connecting devices via WPS. If your computer has the wrong date/time, your computer will not ask for a "renewal" of the lease until after the lease has expired, which results in a "disconnection". Try these related articles and discussions. . The top of the modem seems a bit on the warm side as well.

Compare to not updating your classic wrist-watch for the start of Daylight Saving Time, and then agreeing to meet a friend at noon at a cafe'. I've set up my account and whatnot with shaw, got everything I'm supposed to need, but my modem won't connect, the light just keeps flashing orange. The phone support people also have access but until I specifically asked, them they did not seem to look at it. Yes, wireless 802.11ac Wave 2 MU-MIMO (modes A, G, N, and AC). Find information on the BlueCurve Gateway including key features, available connections and hardware specifications. .

If the modem flashes back to green then it means it has lost signal or power. My neighbor used to be a Shaw installer and offered some insight. @robs113 Does the light on the top of the modem change when you're experiencing connection issues? Look at the values for "Lease obtained" and "Lease expires". All rights reserved.

I will check the light next time it happens. ©2020 Shaw Communications. . @robs113 are you noticing this issue with multiple devices during the 5-10 minutes or is it just on the one PC? Do the values make sense, relative to the date/time on your computer? Connection comes back by itself after 5-10 min. As the outage is only for 5 min, and you can NEVER access shaw support that quickly, they never see it when its broken.

The light will be a solid white colour when the modem is up and running.

The light will be a solid white colour when the modem is up and running. This is a problem with the bluecurve modem, as the phone, also with Shaw, does not fail.

©2020 Shaw Communications. If you have the modem plugged into a power bar, please plug it directly to a wall outlet. I have also noticed that the fan inside the Bluecurve modem does not speed up like it used to. Mine was going down multiple times a day. My only source of income right now revolves around my job for livestreaming for Amazon, I have been having to do so on WiFi (due to an outlet in the studio not working) but there is a huge mirror on the wall that seems to be interfering with the signal. What you are seeing is "100%-normal" TCP/IP traffic on Shaw's network. But, if your wrist-watch is, say, 5 minutes slow, you will show-up 5 minutes late, annoying your friend, but you will "connect". . No, I do nothing, it returns all by itself. Are there any troubleshooting steps that you need to do to restore the connection, or does it just return on its own? Once a day, the internet connection is lost, and the modem is showing a flashing green light. What you are seeing is "100%-normal" TCP/IP traffic on Shaw's network. ©2020 Shaw Communications. We have had tech out multiple times.. look ok to them. It can take up to 90 seconds for your receiver to load after a reboot. If your BlueCurve is "bridged", 100% of the incoming traffic passes-through the BlueCurve, and reaches your device, causing its lamp to blink very quickly. . Why does equipment from Shaw seem so LOUSY?? After a minute or so, the connection comes back on. If you have the modem plugged into a power bar, please plug it directly to a wall outlet. . Any idea? I have had contact with support but they do not see an issue as it has not happened while on call to them. Also, ensure the coax cable connections from the wall outlet, splitter, and modem are tightly seated. To reset your receiver: . Keep me posted. Every one of modems, since the very first, years ago, has done this. . Is this a known issue with Shaw, I am having the same things happening, brief freezes, unstable internet connection and then completely restores itself after a minute or so. booster? I am SERIOUSLY ready to jump ship from Shaw due to all the equipment problems! . I will check the light next time it happens. So with Shaw not making house calls right now I am in a pickle. However, if I disable bridge mode, it blinks like normal. I have put a wifi (extender? First couple of months new blue curve modem worked fine. If your BlueCurve is "bridged", 100% of the incoming traffic passes-through the BlueCurve, and reaches your device, causing its lamp to blink very quickly.

The BlueCurve Gateway has an updated design and comes equipped with the latest WiFi technology. Do you have any 3rd party routers/switches attached to the modem? I have been having the exact same problem. I an looking for a resolution to this.

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