I've had the optik tv guy come and fix it 3 times and it still does it, is anyone else having this problem?

We swapped the component cables for an HDMI cable and he started getting video and audio dropouts every couple of days. Telus installer had a cake walk install that day. Check a different channel to see if your issue is only on one channel. And while Telus now offers an app for Apple TV, it’s a more expensive option that doesn’t make a lot of sense for those of us who have already chosen the Android platform over … but the connection still keeps dropping every few secs to minutes.

If the Link light is still off, please call us at 310-MYTV (310-6988). was constantly freezing on every channel for at least 30 seconds. So yeah, I would call for someone to come check it out, New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Forum discussion about TELUS Optik TV Home Services devices, equipment, and solutions.

Does amyone with optik tv experience this. Any troubleshooting tips I could attempt?

It is not channel specific and it is now happening extremely frequently.

To help us improve this website, we'd love to hear your feedback. Freezing / choppy image on wired digital box, These steps will be most helpful if your TV picture keeps stopping or blurring and the audio keeps cutting out on your wireless digital box. Last, any wireless Optik boxes and any other wired Optik boxes except the PVR, as that was done. It's Telus, of course we do.

Since then i haven't had any freezing. In that order: Modem > PVR > Extender > all other Optik boxes(wireless/wired). Component cables should fix your problem permanently.

Technician changed the box 3 times and also did something with the coaxial cable. The only thing she did mention was that the boxes furthest from the AP were getting crappy reception and that she's going to send somebody to put in the wireless repeaters. Previous version instructions and download: Undoubtedly the biggest complaint against Telus Pik TV is the laggy (and sometimes buggy) Android TV box that the company sells as the default way to watch on your TV. Canadian TV, Computing and Home Theatre Forums.

By using our Services or clicking I agree, you agree to our use of cookies. I hope you guys can help because tech support over the phone hasn't helped. Finally if we see that all STB are out, we get the customer to start checking at the gateway, then the PVR. Solutions to issues that may cause your Optik TV digital set top box to stop working.

JavaScript is disabled. If the digital box is plugged into a power outlet: Ensure it’s a working power outlet by testing with other electronics, Try plugging the digital box power cord into another outlet, Unplug the digital box power cord from the outlet and plug it back in, Try reseating: unplug and replug the cables at the digital box, wall and modem, Try a different ethernet cable if possible, If the Link light comes on, reboot the box (simply unplug it, then plug it back in), Check to see if the HPNA light on your modem is on, If the light is off, verify all the connections are secure, If the HPNA light comes on and the Link light is on, reboot the digital box (simply unplug it, then plug it in again), If you have an ETHERNET connections, try reseating the cables at the digital box, wall and modem ends, If your connection is COAX, ensure all the connections are tight, Reboot your digital box. So we switched back to the component cables and the dropouts stopped.

So Dr. Dave, this is a hdmi handshaking issue?

When im just sitting there watching a tv or a recording it just randomly freezes and says tv lost signal it then lasts for 10min-12hr. I have tried turning the PVR off and back on again, but this didn't solve my no signal error. Ask a question. Portuguese channel!!

Cables have been changed, tested and new wires to the house have been changed.

Thank you all for all your thorough answers. i have 1 wired pvr and 3 wireless boxes. If it is one STB, we focus on checking power and connections.

How to find and install the Optik TV app for mobile devices, Features, functions and facts about the Optik TV app on Android and browser, Instructions for pairing a remote with Optik TV, Add or remove channels and theme packs using a remote or computer. Performing this did not fix the problem. If your TV feed keeps on freezing or stopping while you are watching it, there may be something wrong with the connection between the TELUS modem and your digital box. The Optik box is on, hard drive spinning, etc, but no picture.

I had a telus tech come by yesterday and take a look, she ran some tests and basically said everything is working fine.

Only TELUS Optik TV gives you the most customizable entertainment packages and the most HD and 4K channels. but no netflix no on demand, and even when i use guide to look at other channels no preview shown .

Discussion Starter • #1 • Apr 15, 2011. If you are still experiencing a problem please call us at 310-MYTV (310-6988).

Using a wireless digital box? Still having a problem.

Are they investigating?

My comments and opinions are my own and not those of the current site owners. When im just sitting there watching a tv or a recording it just randomly freezes and says tv lost signal it then lasts for 10min-12hr. Chances are the problem will be resolved shortly.

... by acminbur on ‎02-03-2019 07:23 PM Latest post January by TELUSanother. If issues persist,  multiple ways of getting support. These steps will be most helpful if your TV picture keeps stopping or blurring and the audio keeps cutting out on your wireless digital box .

For what it's worth my cousin is on Shaw and has a Motorola PVR using component cables. Does amyone with optik tv experience this.

How does your Optik box connect to the Internet?

If the problem affects all of your Digital boxes: If you still do not have TV service on any of your digital boxes, please call us at 310-MYTV (310-6988). By tightening the cables you ensure there is no gap where the information could be getting lost while being transmitted. The difference should be that a STB will report "signal. I never had issues with Shaw and my Motorola HDPVR. Yes. Come join the discussion about home audio/video, displays, troubleshooting, styles, projects, DIY’s, product reviews, accessories, classifieds, and more! However, about once every 2-3 days I will turn it on, ensure the TV and receiver are on the correct inputs, and will see "no signal" displayed on my TV. If your TV feed keeps on freezing or stopping while you are watching it, there may be something wrong with the connection between the TELUS modem and your digital box. I get this HDMI handshake problem once in a while. Freezing or choppy image. Wait for internet to load full and you can get online, then move to the PVR in the home. Simple fix is just to unplug the HDMI cable and plug it back it.

I've had the optik tv guy come and fix it 3 times and it still does it, is anyone else having this problem?

Television Industry / Channels and Providers, VerticalScope Inc., 111 Peter Street, Suite 901, Toronto, Ontario, M5V 2H1, Canada.

All the while there are full wifi bars showing on the digital box. To help us improve this website, we'd love to hear your feedback. head to its forum board for active discussions or to start a new discussion. Thanks!!!!! Freezing or choppy image. So far so good, we'll see how it goes. There are TELUS techs and many other OPTIK users on that forum that can help, or just commiserate. Mark all as New; Mark all as Read; Float this item to the top; Bookmark; Subscribe to RSS Feed; Invite a Friend; Sort by Topic Start Date. Explore our wide array of articles that willl help you learn how to set up, troubleshoot, and optimize your TELUS TV experience. What did the technical support agent say when you called? Telus has finally agreed to let me out of my contract if the issues persist.

A forum community dedicated to Canadian TV, computing and home theatre owners and enthusiasts. That solved the original problem.

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if your looking for cellular, TV, internet, home security, use telus.

What I did was change the display aspect ratio from 1080i to 720p. When im just sitting there watching a tv or a recording it just randomly freezes and says tv lost signal it then lasts for 10min-12hr.

I'd try the component first. (Simply unplug it, then plug it in again), If the box is still not working, please call us at 310-MYTV (310-6988), Confirm that your Internet is working by surfing to a favourite website.

Visit Freezing / Choppy image (wireless) for help. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe ; Printer Friendly Page; All forum topics; Previous Topic; Next Topic; This thread's discussion is locked. Perhaps I'm missing something. This will cause the image to appear to be freezing.

telus has by far the best Customer service of any company I've ever been involved with. Right now my power-on order is TV, receiver, and then PVR so when I get some time, I will try changing this power on order to see if I can resolve the issue permanently.

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